Job Description

We are looking for a dynamic, friendly, and extremely detail-oriented individual to join our team as an Account Manager. This position works with assigned inbound leads, develops estimates, and follows multiple projects at a time through to completion. Responsibilities include facilitating communication and serving as the key link between assigned clients and our design and fabrication/installation teams. A fundamental knowledge of 12-Point’s products and services will be a requirement for success in this position. For examples of potential project types to be managed, please visit our website to see samples of our work.

General Skills/Qualifications

• Strong communication ability, both written and verbal
• Client-focused and detail-oriented
• Highly organized and accountable
• Excellent interpersonal and listening skills
• Strong customer service skills, both internally and externally
• Proficient in G-Suite tools (or similar in MS Office): Sheets, Docs, Slides

Primary Responsibilities

• Work in a team environment with designers, fabricators, installers, and other subject matter experts
• Take new inbound leads to nurture, qualify and quote with input from the Design, Fabrication and Installation teams
• Prepare estimates (with team input) in response to client project inquiries
• Ensure that feedback is documented and clearly communicated between teams
• Responsible for making sure the teams are clear on their respective assignments, deliverables and priorities
• Provide both 12-Point team members and customers with frequent and as-needed updates on project(s) schedules and status
• Display the desire to work within a team environment as well as have the independent skill set to work through tasks with minimal supervision
• Manage external resources (vendors and subcontractors) with professionalism including communication of timelines and expectations of finish quality
• Proactively contribute beyond basic job requirements and performs all other related work, as assigned or as needed

Expectations

• Demonstrate the ability to manage multiple projects concurrently
• Maintain communication flow between all parties involved with assigned projects
• Demonstrate a positive, assertive nature that takes pride in the quality of work
• Demonstrate the ability to think creatively and to solve problems analytically and efficiently
• Professional appearance and persona
• Highly motivated, results-driven self-starter with a strong work ethic
• Desire to learn and collaborate
• Positive, “can-do” attitude
• Exceptional organizational skills

Educational Prerequisites

• Bachelor degree and 3+ years’ sales/account management experience
• Knowledge of the graphics/signage or construction industry a plus

12-Point’s Core Values

12-Point is a creative team of hardworking individuals working together towards a common goal, focused around personal and collective growth, dedicated to providing the best service possible.
1. Dedicated to Integrity, Accountability, and Respect
2. Committed to Growth, Personally and Collectively
3. United in our Goals and Actions with Humility, Modesty and Confidence 4. Resourceful, Problem-Solving Creators of “Wow!”

Benefits

Benefits for full-time employees include accrued paid time off, holiday pay, retirement plan with employer contribution after one year of service, accident insurance coverage, worker’s compensation coverage, Qualified Small Employer HRA contributions, and12-Point apparel.

** NOTE ** Employment is contingent on successful drug screening. 12-Point is a Drug-Free Workplace, and periodic random drug testing is conducted to ensure that the principle of integrity is maintained and honored.

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